COVID-19 Results Direct
Pathology has pioneered a solution to automatically deliver COVID-19 results directly
to patients via SMS. This means patients tested for COVID-19 at public hospitals or COVID-19 fever clinics can get their results faster.
This service does not deliver SMS results for COVID-19 tests performed by a private pathology provider, only those performed by NSW Health Pathology.
Since our launch in April, more than 650,000 patients have registered and received their results directly by SMS (8 August 2020). Most results are received within 24-72 hours of testing at one of NSW Health Pathology's specialist labs.
Delivering negative results faster to patients means we can help allay the distress and anxiety that comes with waiting for your result. It has also reduced the high number of calls handled by staff in our labs and in hospitals, allowing them to return to critical roles.
Access your results through Service NSW
We are now working with Service NSW to deliver automated results notification through the Service NSW app. This provides patients with additional choice in how they receive their results. This will be rolled out across the state in the coming weeks.
How to register
Patients attending a NSW public hospital Emergency Department or COVID-19 fever clinic will be given a patient information flyer at the time of testing. This allows them to opt into receive their COVID-19 test result by SMS service or via the Service NSW mobile app.
Here is a Quick Step by Step Guide (PDF 105KB) to registering for the SMS service.
Patients complete an automated registration process which includes identity verification by texting “my result” to the mobile number on the flyer. These mobile numbers vary across Local Health Districts or regions. This first step confirms the patient’s consent to receive a result via SMS or through their Service NSW account.
What if the results are positive?
Whether patients have registered to receive their result via SMS, the Service NSW App, or not, those who test positive will be contacted directly by a public healthcare professional as a priority.
Access the latest advice