COVID-19 Results Direct

NSW Health Pathology has pioneered a solution to automatically deliver COVID-19 results directly to patients via SMS. This means patients tested for COVID-19 at public hospitals or COVID-19 fever clinics can get their results faster.

Delivering negative results faster to patients means we can help to reduce the distress and anxiety that comes with waiting for your result. It has also reduced the high number of calls handled by staff in our labs and in hospitals, allowing them to return to critical roles.

Since launching the service in April 2020, more than 2.5 million  patients have registered and received their results directly by SMS (15 May 2021).

Due to the current outbreak and the increased testing numbers, some results can take up to 72 hours to be issued.

We thank you for your understanding during these anxious and challenging times.

Private pathology providers

There are also many private pathology providers doing COVID-19 tests. We do not have access to their records and you will need to contact them directly for your result.

Private pathology providers include:

  • Laverty Pathology
  • 4Cyte Pathology
  • Australian Clinical Laboratories
  • Capital Pathology
  • Douglass Hanly Moir Pathology
  • Histopath Diagnostic Specialists
  • Medlab Pathology
  • Southern IML Pathology
  • Sullivan Nicolaides Pathology
  • SydPath  

A full list of clinics and their contact details is available on the NSW Health website. 

Access your results through Service NSW

We are also working with Service NSW to deliver automated results notification through the Service NSW app. This provides patients with additional choice in how they receive their results. 

How to register 

Patients attending a NSW public hospital Emergency Department or COVID-19 fever clinic will be given a patient information flyer at the time of testing.  This allows them to opt into receive their COVID-19 test result by SMS service or via the Service NSW mobile app. 

Here is a Quick Step by Step Guide (PDF 105KB) to registering for the SMS service.

What if the results are positive?

Whether patients have registered to receive their result via SMS, the Service NSW App, or not, those who test positive will be contacted directly by a public healthcare professional as a priority.

Access the latest advice

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