Collection staff trained to see things differently

Many people don’t want to look while they’re having blood drawn but what if you didn’t have the choice?

Collection centre and administrative staff at Sydney South West Pathology Service (SSWPS) have recieved specialised training by Vision Australia to provide better customer service to those with vision impairment.

After liaising with the Human Rights Commission and Vision Australia, the SSWPS team at the Royal Prince Alfred Hospital campus organised training so staff would be better prepared to support vision impaired clients. 

Fourteen collection and administration staff attended training earlier this year, which involved staff putting on glasses that allowed them to experience various levels of vision impairment and how difficult it can be. The training also involved guidelines, principles and role plays on how to guide a vision impaired person in a way that’s respectful.

Vision Australia provides guidelines on caring for people who are blind or have low vision. Visit their website at