Contestability is a process that helps us leverage the benefits that come from the credible threat of competition to ensure we’re delivering quality services at exceptional value.

It’s about increasing our competitive edge and ensuring we are the provider of choice to our customers.

For NSW Health Pathology, contestability has three key elements:

  • Competitive services at competitive prices:  how would we compare if market tested? 
  • Customer service: how well do we meet customer(s) needs? 
  • Value: what differentiates us? 

Check out the resources below to learn more about how we’re working to boost our competitive edge and some of the projects underway.

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For more information contact Vanessa Janissen, Director of Corporate Strategy, Systems and Support.
ph. 4920 4039