NSW Health Pathology is committed to delivering excellence in service and outcomes. We welcome your feedback and view it as an opportunity to improve our performance.
There are several ways in which you can ask questions or let us know how you feel about the services we provide.
Contact the local network that provided your service
Staff or managers at the collection centre or laboratory that delivered your service should be your first point of contact. Tell them about the matter, share a compliment or ask if they can help with an issue related to their service.
It is important to remember that our laboratories and collection centres located in NSW public hospitals are NSW Health Pathology services, and feedback about pathology services should be directed to us, not to the hospital or the local health district.
Contact the administrative office of the relevant NSW Health Pathology network
If you don’t feel comfortable discussing your concerns with the service provider, are not satisfied with a discussion you’ve already had, or want to share feedback or compliments with the Network’s senior leadership team – contact the main office of the Network that operates the service.
Contact details for our five networks are provided below.
Contact NSW Health Pathology directly
You may wish to provide your feedback in writing to:
NSW Health Pathology
PO Box 846
NEWCASTLE NSW 2300
Alternatively you may wish to send us an email to NSWPATH-Info@health.nsw.gov.au.
Lodge a complaint with the Health Care Complaints Commission
The Health Care Complaints Commission is independent of the NSW public health system. It receives and assesses complaints about health care practitioners and services. Anyone can lodge a complaint with the Commission.
The Commission will explain the process of making a complaint and provide assistance is you need it. Complaints must be in writing and may be made about the professional conduct of a health service provider that affects the care and treatment of an individual.